Frequently Asked Questions
Perhaps one of my most frequently asked questions answers your enquiry
How will my artwork be shipped?
All care is taken with packaging, including extra bubble wrap and sturdy cardboard carton packaging. No responsibility is taken for any damage during postage and transit but insurance is included in shipping costs.
Can I get my artwork framed?
All original and commission artworks are painted on stretched canvas with a wire attached, ready to hang. Artworks currently do not have a framing option. Prints have framing options.
Your original artworks are sold, how can I purchase your work?
I’ve seen an artwork on your Instagram but its sold, can I get the same one?
Each artwork is uniquely created to share a cultural or personal story, therefore Holly cannot guarantee that an artwork can be re-created. You are, however, more than welcome to select up to 3 previous pieces to help Holly create an individual work very similar for you. Head to the commission’s page here for more information.
How does payment for commissions work?
After the ‘Initial Design Stage’, a 25% deposit is required to book your artwork and secure your spot. Payment is by direct bank deposit. The remaining payment is required at completion before shipping when you are totally happy with your artwork.
How much does a commissioned artwork cost?
Pricing reflects the canvas size and detail of each work as they are all original one-of-a-kind artworks created to share a cultural or special personal story. Please fill out the commission enquiry form here and I will be in touch with more information.
Do you have a shipping policy?
All original artworks will be sent via AusPost or courier and will be posted once payment is received.
Please also note all artworks are insured and included in the shipping costs, but it is up to the individual client with unique tracking number to trace to the parcel.
How long does a commission artwork take?
Commission artworks take between 2 and 8 weeks from the time the ‘Initial Design Stage’ is completed. Depending on how many commissions Holly currently has, there may be a delay in beginning the Initial design process. If you are looking to gift an artwork and have a date you need it completed by, it is recommended you get in contact around 8 weeks before. Your patience is appreciated, as this allows Holly to connect and create something special and unique just for you.
Do you offer refunds or returns?
Unfortunately, if you change your mind about the artwork you have purchased, a refund will not be offered. Detailed photos and a video of the artwork can be requested and please check the sizing for your space. With commission artworks, photos will be sent for feedback and any adjustments you would like can be made. A final photo will be sent before postage to check that you are totally in love with your artwork.